Our postal address for orders, returns and other correspondence is:
Unit 1 / 14 Millennium Circuit
Helensvale QLD 4212
ROCKWEAR will not be accountable for any items lost in transit for online orders or orders being returned. This will include all mailing and delivery companies services. To limit lost postage please ensure all details are correct when placing orders online.
Orders are dispatched using Australia Post using their parcel service, E-parcel or express post in Australia. All con note tracking numbers are recorded in our system against your order. Air mail is used for International orders unless requesting courier/ express service.
Will I Receive My Order?
Orders are dispatched from our head office within 1-3 working days of being placed- subject to all ordered items being in stock. We will endeavour to search in store for styles if they not available in the Distribution Centre. Any styles which cannot be fulfilled from your order, we will contact you via email. You'll also receive an email in your in-box the day your parcel has been dispatched. Delivery: Australian residents - within 2-7 working days from dispatch. International residents - generally within 10-15 working days from dispatch, however check your countries customs process as we will not be responsible for any customs delays.
Goods may be returned for an exchange, credit or refund. Refunds are only applicable where a product is deemed faulty. A credit or exchange is offered in all other situations satisfying the following:
- You must first e-mail ROCKWEAR your request for an exchange, credit or refund.
- Australian residents must make their request within 14 days of the invoice/dispatch date. International residents must make their request within 4 weeks of the invoice/dispatch date.
- The garment is unworn, in its original condition with tags attached
- A copy of the receipt is and a note stating your request is included in the return parcel. Please include: your full address and credit card details for approved refunds.
Note: ROCKWEAR reserves the right to determine whether a product is faulty. We will exchange on sizes and colour, however this is subject to stock availability at the Distribution Centre and please be advised that all postage and handling costs will be incurred by the purchaser. ROCKWEAR does not take responsibility for returns lost in transit. See below email process for a request on a Refund or Exchange.
Request for an Exchange or Return:
ROCKWEAR does not accept any returns for exchange or refund on sale items. Please choose carefully. All sale stock is limited, subject to availability and is available until sold out.
ROCKWEAR goes to great detail in providing our customers with the appropriate wash care instructions for each style and fabric. Please ensure that you follow all wash care instructions provided on each garment.
Customs & Duty: International OrdersPlease note that when you are buying garments from another country you will need to check with your local customs office in regards to what, if any, duty you may be liable for when the garments arrive. As the receiver of the goods, you are the one who will be asked to pay the duty, not the sender. Different countries have different limits on the value of packages received from overseas. Marking the package as a gift, etc, makes no difference. Duty is calculated on the declared value of the item regardless of what it is. We can not be responsible for any customs delays in your country.